The New Era of Radiance
About Gemalux
Discover the elegance of fine jewelry crafted to illuminate every moment. At Gemalux, we blend timeless design with exceptional craftsmanship to create pieces that feel as beautiful as they look. From radiant gold to ethically sourced gemstones, every detail is chosen with care to celebrate your style and your story.
Sophistication starts with the perfect piece—find yours with Gemalux.
Voices of Elegance
frequently asked questions
Can’t find what you’re looking for? If you have additional inquiries or would like to start a personalized order, please click the 'Ask a Question' button. Our team is ready to assist you in bringing your unique vision to life.
1. Is your jewelry real gold?
Yes! All our jewelry is made from 100% real 14K gold, never plated, filled, or vermeil, ensuring lasting beauty and durability.
2. What is your return/exchange policy?
We accept returns and exchanges within 30 days of delivery. The item must be in the same condition as when you received it—unworn, unused, and in its original packaging. The buyer is responsible for return shipping costs.
3. What is the processing time for orders?
Orders are processed within 1 to 3 business days before shipping. Custom orders may take 10 to 14 business days for production.
4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to track your order's progress directly on the shipping carrier's website.
5. Do you ship internationally?
Yes, we ship worldwide. Please note that international buyers are responsible for customs fees, taxes, or import duties.
6. Where are you located? Where do you ship from?
We’re based in Texas, USA. All orders are carefully packed and shipped directly from our home studio. We work closely with trusted master jewelers to ensure quality, speed, and personal attention in every order.
Promotional Offers
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